Frequently Asked Questions
Some of the following are questions asked of us by customers. We do our best to answer all questions and thought it would be good to post the questions and answers to help others. This is a continually growing list. If you have any questions that are not on this page please contact us.
To pay with a credit/debit card, proceed to the checkout page when you are ready to check out.
Fill out all the necessary shipping/billing address details. Then select Credit/Debit Cards under Payment Methods.
Input your card information, agree to the website’s terms and conditions, and then click PLACE ORDER to complete your order.
NO. Our SARMs contain no alcohol whatsoever.
Yes, all UMBRELLA Labs products are tested in house and by 3rd parties for purity and generally average over 99% pure. We are the only supplier of SARMs with third-party purity validation from analytical chemists credentialed by the National Certification Commission in Chemistry and Chemical Engineering (NCCCCE).
Yes, and we post these results on our product pages, please keep checking back as we will continue to update these over time. We are the only supplier of SARMs with third-party purity validation from analytical chemists credentialed by the National Certification Commission in Chemistry and Chemical Engineering (NCCCCE).
We send in standard mailer pouches and boxes with no special markings, its just the package with address label.
Yes, we offer wholesale discounts for bulk orders, white label services and supply other vendors on a regular basis whether they be brick and mortar shops or online vendors.
We DO NOT provide refunds. No refunds is a company policy so please don’t ask. If you would like you can return your items but a refund will not be given. This site is for serious customers only. For any chargebacks done by the customer, and not approved by Umbrella Labs, will result in the customer’s information being reported to collections.
We only ship within the United States.
Orders generally are sent out within 24-48 hours of order receipt.
Yes, a confirmation email will be sent immediately to the email address that has been provided by you. If you do not see or receive this email please check your junk or spam folder.
Yes, a shipment confirmation email will be sent with a tracking number.
Yes, as a value added service we offer free standard shipping for our customers.
For an additional fee we offer USPS Priority Mail Express option. These service options can be chosen and customized at checkout.
We generally send USPS priority mail tracked and insured. Other shipping options are available.
No, we do not ship or take international orders. We only ship within the United States.